How to Claim
Making a claim can sometimes appear complicated, or problematic. This is why we have laid out the following guidelines to help you and to enable us to deal with your claim quickly and fairly.
Make sure you take all travel insurance documentation on holiday with you and make a note of the telephone numbers that you may need.
- +44 (0) 208 865 1645 for emergencies
- +44 (0) 208 865 1659 for claims
- +44 (0) 845 888 6674 for legal expenses claims
- If you purchased a policy before 10 August 2010 for legal expenses claims please contact +44 (0) 208 865 1659
Always obtain written confirmation of travel delay or cancellation from the airline, ferry, railway or coach operator.
Ensure you take all possible precautions for safeguarding your belongings. If any of your belongings are lost or damaged, report it to the required authority within 24 hours (e.g. police, airline, hotel etc) and obtain an official report.
Keep all receipts, accounts and documentary evidence as you will need them to move your claim forward. Any item with a value of £50 or more must be supported with the original receipt.
In the event of death, medical expenses, accidental injury or illness likely to require hospitalisation, repatriation or any alteration to travel plans, call the Emergency Helpline number immediately. Again, that number is: +44 (0) 208 865 1645
Do not discuss, agree or pay any potential claim against you for personal liability.